Child and Client Protection Policies and Procedures

              title = "Child and Client Protection Policies and Procedures"; arg(0) = "node"                            

A Caring and Protective Environment

SOS Children's Villages BC is committed to creating and maintaining a caring and protective environment for children. Every one of us has the responsibility to protect children from all forms of abuse, abandonment, exploitation, violence and discrimination. This has always been at the centre of SOS Children’s Villages work around the globe.

Every child has the right to quality education, participation, non-discrimination and develop to his or her full potential. Yet, every child is potentially at risk of abuse and exploitation. Some girls or boys may be more vulnerable to this, due to various forms of discrimination and marginalization relating to their socio-economic status, gender, disability, ethnicity, sexuality, or living situation.

"Violence is not allowed."

"You have rights – and this includes the right to say ‘No’."


Our Child Protection Policy: Binding for all individuals involved with SOS Children's
Village BC

Our child protection policy is binding for all Directors, Staff, and Volunteers of SOS Children’s Village BC. Be it within or outside of our organization, it guides us to always respond to any case of proven, alleged or attempted abuse, within our sphere of influence and according to its nature.

"Listen to children: pay attention to possible signs of abuse; take your responsibility and be there for them when they need your support!"


Attention to Prevention and Response to Child Abuse

The SOS Children’s Villages’ child protection policy gives specific attention to prevention and response to child abuse within our programs. Internal mechanisms are in place to raise awareness, to assist in prevention, including training and counselling of staff, to encourage reporting of cases and to ease response.

The following documents can provide more information on our policies and procedures regarding child and client protection and policies:

SOS Children's Villages - Child Protection Policy

Client's Grievance Procedure for Adults

Client's Grievance Procedure for Children or Youth in Care

Client's Grievance Procedure for Children or Youth Not in Care

SOS Children's Village BC Client's Grievance Procedure



If you have a grievance please use the following form and submit it to one of the following members of our Child Protection Team.  If you feel more comfortable please contact any member of the team directly by phone or email.

Client Grievance Form


SOS Children’s Village BC – Child Protection Team

Douglas Dunn, Executive Director, 604-574-2964 ext. 102,

Kistie Singh, Village Director, 604-574-2964 ext. 108,

Rachel Madu, Clinical Lead, 604-308-7131,

As a recipient of services from SOS BC and you have a grievance regarding SOS Children’s Village BC as an organization, you can contact SOS Children’s Villages Canada





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